West Houston Counseling Center
633 E. Fernhurst Dr. Ste. 1102
Katy, TX 77450
Office:  (281) 940-8515
Fax:  (888)  972-1582
Frequently Asked Questions for West Houston Counseling Center

How long will my counseling session last? 

Session are booked on the hour and are typically set for a 45-55 minute period.  Please note that young children may need shorter sessions and as such we require parents to stay in the waiting room.  Should you need a longer session, please be advised that insurance may not cover your second hour of therapy.

Do you accept insurance for counseling?

All of our licensed counselors and interns accept insurance.  However, please note that by using your insurance, your counselor MUST include a mental health diagnosis that will become part of your permanent medical record.  Some of the plans accepted by our center include:  Aetna, American Behavioral, Blue Cross Blue Shield, Optum, PHCS, Multiplan, and United Healthcare / United Behavioral.  Plans vary by clinician so please check with your counselor to verify eligibility.  Graduate Practicum Counselors and life coaches do not accept insurance.  To have us verify your benefits, please fill out the verification form on our New Patient Resources tab.

How much does counseling cost?

If you are using your insurance, your fee will depend upon your plan and will be subject to your deductible or copay.  To have us verify your benefits, please visit the new patient resources page and complete the verification form.  Fees listed here are for self pay clients.  Counseling fees vary by counselor bases upon services offered, licensure level, and experience. 
Typically, the following fee structure will apply for self pay clients:
LPC-S, LPC, RPT:  $135-$150 
LPC-Intern:  $90
Life Coach - $60
Student:  $30
*Paper and Computerized assessments, neurofeedback, reports, court appearances, consultations, observations, and other services are billed separately.  Please see our full price sheet available at the front desk for details.

What should I bring to counseling?

You may fill out the intake paperwork located on the New Patient Resources ab and bring this with you to your first session with your insurance card and drivers license.  If you are seeking services for a minor, we will also need any court paperwork pertaining to your child such as divorce decrees or custody documents that demonstrate the right to seek psychological services.  If you are seeking counseling or evaluation as part of a court order, we will also need those documents.  Other helpful items include testing or evaluaitons done at other locations and a list of all medications you are taking.

What should I expect in my first session?

The first session is different for everyone.  You can expect your counselor to review your intake paperwork and ask you to provide a general idea of what brings you to counseling.  The first session is your chance to get to know your counselor and begin to explore your feelings about the counseling relationship and your goals for therapy.  This is a chance for you to ask questions of your therapist and set goals for yourself.  For children, the first session is typically the same as well a time to become familiar with the surrounding environment and materials in the room.  

Some individuals report feeling benefits after one session while others report feeling slightly worse or embarrassed.  Neither is considered abnormal.  Those who experience discomfort initially typically report feeling more comfortable with counseling after the second or third session.  Ask your counselor should you have any questions about your unique experience.

How can I obtain my (or my child's) medical records?

All requests for records must be submitted in writing to West Houston Counseling Center either in person, by mail, or by fax.  Records will only be released to other professionals or to the individual who consented to treatment unless directed by court order.

Are there any other policies I should be aware of?

West Houston Counseling Center has a 24 hour cancellation / no show policy.  In the event you cancel your appointment with less than 24 hours notice or fail to show for an appointment, you will be charged in full for the missed appointment based on the fee structure above.  Missed or late cancel appointments have impact on three parties:  the patient who did not attend, the counselor, and the patient who could have had the appointment.  Please contact the office in the event of a serious emergency.

West Houston Counseling Center only allows minor clients to book 4 late afternoon/evening appointments in a row.  We recognize that after school appointments are important for children and as such want to make sure that all clients have the opportunity to schedule during these time slots during the course of therapy.
Who may I make complaints to?

We take complaints seriously.  Please contact our office manager or clinic director with any administrative, billing, or clinical issues.

Our therapists are licensed with the Texas Department of State Health through the Texas State Board of Examiners for Licensed Professional Counselors and must adhere to the code of ethics pertaining to the license.   If you believe those ethics have been violated, you may make a complaint directly to the board.

An individual who wishes to file a complaint against a Licensed Professional Counselor may write to:

Texas Behavioral Health Executive Council
333 Guadalupe St., Ste. 3-900
Austin, Texas 78701
Tel. (512) 305-7700
1-800-821-3205 24-hour, toll-free complaint system